Moveworks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues⁠—instantly and automatically. Rather than simply tracking IT issues or providing recommendations, Moveworks uses advanced natural language understanding (NLU) and conversational AI to fully resolve them, with no intervention from the help desk. Employees report their IT issues directly to the Moveworks chatbot, just as they would to a human agent. The bot then triggers backend automations to resolve their issues seconds later.