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MyOperator
MyOperator is a cloud-based call management system that provides call optimization solutions for businesses
Published by Myoperator(about over 7 years ago)
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MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business.
When you integrate Freshdesk with MyOperator, all your MyOperator logs get added as “Tickets” in the Freshdesk Ticketing. You can view the details of your departments/agents, the status (missed, connected or voicemail), start time and duration of each call directly in Freshdesk Ticketing. Also, you can hear the recordings of all the calls you receive.
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To integrate Myoperator with Freshdesk, send a mail to support@myoperator.co with the following details:
1. Freshdesk subdomain: The subdomain portion of the URL of your Freshdesk account (i.e. subdomain.freshdesk.com). Remember not to include the http or https or .freshdesk.com part of the URL.
2. Freshdesk API Key - Your Freshdesk account API Key. You can find this in Freshdesk when you Click on your Profile Picture on the top right and select "Profile Settings" (Refer: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key)
For any queries kindly contact your account manager at MyOperator.
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Developer Resources
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