The Netomi Virtual Agent empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies including WestJet, Singtel and Nespresso to turn customer service into a proactive and pervasive differentiator. Netomi was named as a Gartner 2019 Cool Vendor in CRM and Customer Service and featured as a Growth Vendor in Forrester’s New Tech: Conversational AI For Customer Service. With the Netomi Virtual Agent, you can: - Delegate specific use cases to the Virtual Agent to resolve immediately without any human intervention. - Leverage AI-powered recommended replies to help your agents work faster. - Train from historic email, chat and messaging data or select from our pre-trained conversational and industry-specific AI skills. - Integrate with core business systems including Order Management Systems, CRM platforms and inventory management systems for meaningful, personalized resolutions. - Access real-time analytics and reporting within the Netomi AI Studio dashboard. The Netomi Virtual Agent dramatically reduces response times on email and chat, boosts agent productivity and provides a brilliant customer experience. Resources: Case Study: https://blog.netomi.com/westjet-reduces-customer-resolution-time-taking-the-guest-experience-up-a-notch/ Gartner 2019 Cool Vendor Recognition: https://blog.netomi.com/netomis-msg-ai-named-a-2019-cool-vendor-in-crm-customer-service-and-support-by-gartner/ Forrester’s New Tech: Conversational AI For Customer Service Recognition: https://blog.netomi.com/were-featured-in-forresters-new-tech-conversational-ai-for-customer-service-report/