Freshworks Marketplace

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Overview

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How to install?

Privacy & Security

New

The Nightfall AI Integration actively intercepts all agent messages in Freshchat, applies the Nightfall AI rules to check for PII or sensitive data and prevents sending the message if a violation is detected

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Steps to Install: 1. Enter your Nightfall API Key. This can be obtained from your Nightfall Dashboard. Select Developer Platform -> Overview and click on the +Create Key button. 2. Get the list of Detection rules from Nightfall. You can obtain this under Detection Rules. 3. Paste the Detection UUID from the previous step in the Freshchat App Settings

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?