Freshworks Marketplace

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Make new time-sheet entry created for a Freshdesk ticket “Non-Billable” by default.

Free

200+ installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Privacy & Security

New

Installing the “Non-Billable by default” app will make new time-sheet entry created for a Freshdesk ticket “Non-Billable” by default. With this app, any ticket that requires to be billed, will have to be done intentionally and you can prevent your agents from creating a billable time-entry by mistake.

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Follow the steps below for installation: Go to Admin > Apps > Get More Apps > Agent Productivity > Search Non-Billable by default in Mint > Select Non-Billable by default > Click Install. App Uninstall: Go to Admin > Apps > Non-Billable by default in Mint> Uninstall. If you are facing any issues, Do feel free to reach out to us at freshworks@makoitlab.com or create a ticket at makoitlab.freshdesk.com

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?