Note Manager
Verified by FreshworksTake control of your “Note” of the ticket in Freshdesk by changing default “Note” type (“Private” or “Public”).
Published by Artis(about 7 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This app allows you to change the “Note” behavior across all your agents.
• You can switch the Note to default “Public” at an account level
• For certain ticket types, make all the conversations happened via notes visible to your customers
• Transparent customer service
• Restrict your agents adding a Note based on the “Ticket Type” property of the ticket
400+ installs
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API key: Insert your Freshdesk API key
• Log in to your Freshdesk account
• Click on your Profile Picture on the top right and select "Profile Settings"
• In the sidebar on the right, you will find the API Key
• Copy-paste this at the app settings page
And you are good to go with Note Manager app
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History2.0 (September 2021)
No release notes found