OAPPS Comments for TikTok
Verified by FreshworksReply to TikTok video comments via FreshDesk
Published by oapps.io(about 7 hours ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Engage with Your TikTok Audience Like Never Before
Our app seamlessly connects to your TikTok accounts, transforming video comments into actionable tickets, so you never miss an opportunity to engage with your audience.
Key Features:
• Manage Multiple Accounts: Connect and manage up to four TikTok accounts in one place.
• Automated Comment Tracking: Scan your videos for new organic comments and convert them into tickets.
• Effortless Engagement: Allow your team to respond to TikTok comments directly through FreshDesk.
• Future-Ready: Currently supports organic comments, with ad comments and moderation coming soon!
Try the FreshDesk TikTok integration with our free trial.
Are you looking for additional features? Contact us from freshdesk.oapps.io and share your ideas.
1. Make sure your TikTok account is switched to a Business account.
https://ads.tiktok.com/help/article/switch-to-tiktok-business-account
2. Install the app from the FreshWorks marketplace. There is 14 days free trial.
3. Click Install
4. After installation, open the app settings.
5. Fill in the API token, subdomain, and required fields.
6. Click Save.
7. Click "Connect New Account"
8. Click "Continue with TikTok" and let the pop-up page open in your browser. Then, give the app the required permissions to access your TikTok account.
9. Close the authentication page and complete the form by providing the connected account name, contact e-mail, subject, and tags.
10. Scroll the page down and click the red "Save" button
If you need to connect another account, switch your TikTok account in the browser and click "Connect New Account" again.
Please check the detailed guide with Video here: https://freshdesk.oapps.io/hc/en-us/sections/22016959234706
Your integration is ready. Please allow 10 to 30 minutes for the app to index your videos and start pulling new comments.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
TikTok username and message contents
What is the purpose of collecting/processing the data?
We process this data to create tickets in FreshDesk
Does your app store any End-User data?
Yes
What End-User data does your app store?
TikTok username and message contents
Countries where data is stored
Ireland
What is the purpose of storing the data?
We store this data to process incoming TikTok comments
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
Yes
What are the means of exporting this data?
User data can be exported as a CSV-file
What measures are put in place to export the data?
Contact support team to request the export
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Standard AES-256 encryption algorithm
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
TLS 1.3
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.