OAPPS Suite for Instagram
Manage Instagram post comments and DMs
Paid
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Work with Instagram DMs and post comments via Freshdesk. This is the official integration with Instagram, making the app highly reliable.
Instagram Suite helps you keep conversations organized, ensuring no customer query goes unanswered. Receive all interactions in FreshDesk and respond without leaving the platform!
With Instagram Suite, you can:
- Connect multiple Instagram accounts to your FreshDesk*
- Receive Instagram DMs and Post comments.
- Reply from Freshdesk with Text, Video, Files, Links, etc.
- Receive Story mentions and Story replies.
- Receive mentions from other posts.
- Handle Reel interactions via Freshdesk.
- four IG accounts and 50,000 messages are included. If you need more, please reach our support team freshdesk@oapps.io. Fair use policy applies.
Are you looking for additional features? Contact us freshdesk@oapps.io and share your ideas.
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IMPORTANT: Make sure you do not have fields that are required to create a ticket.
- Convert your Instagram account into a Business account and connect it to a Facebook page.
- Fill in the form and press Continue with Facebook to grant required page access permissions.
- Enter your Freshdesk access token (from your admin user profile) and choose the Facebook page with a connected Instagram account.
- Click Install to complete installation.
Please visit our help center for a complete guide:
https://freshdesk.oapps.io/hc/en-us/articles/360017280640-How-to-integrate-Instagram-Comments-with-Freshdesk-
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Instagram username and message contents
What is the purpose of collecting/processing the data?
We process this data to create tickets in FreshDesk
Does your app store any End-User data?
Yes
What End-User data does your app store?
Instagram username and message contents
Countries where data is stored
Ireland
What is the purpose of storing the data?
We store this data to process incoming Instagram comments
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
Yes
What are the means of exporting this data?
User data can be exported as a CSV-file
What measures are put in place to export the data?
Contact support team to request the export
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Standard AES-256 encryption algorithm
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
TLS 1.3
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by oapps.io
about 1 month ago
Version: 4.0 Version History
Supported for
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Version History
Version 4.0
Released on Oct 16, 2024
Migration to Freshdesk platform version 2.3
Version 3.0
Released on Nov 17, 2022
Version 2.0
Released on Sep 15, 2021