The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Free
4.1 (7)
5.8k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
The following features are supported with this integration between Office 365 and Freshdesk helpdesk software:
*Outlook Actionable Messages:
This feature enables you to add public/private note, update ticket information (status, priority & agent information), and open tickets inside the Freshdesk ticketing system right from Outlook.
*Push to Outlook:
This feature enables you to automatically forward tickets to the corresponding agents Outlook email as per the condition set in the Dispatch’r or Observer rule inside your Freshdesk customer support software.
This Microsoft 365 app is a complete intelligent solution combined with Freshdesk.
4.1
5.8k installs
Sign in to review app
7
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1
Itops Miramar
4 months ago
doesnt work
VINH HOA HO
about 1 year ago
Good app!!!!!!
1. Login to your Freshdesk as Admin.
2. Go to Admin > Helpdesk Productivity > Apps.
3. Click on "Get More Apps". Search and select "Office 365".
4. Click Install.
For app configuration setting instructions, refer The Office 365 App solution article -
https://support.freshdesk.com/support/solutions/articles/225731-the-office-365-app
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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