Microsoft OneDrive for Freshservice
Verified by FreshworksSimplify document sharing on Freshservice through seamless file sharing with OneDrive.
Published by Freshworks(about 15 hours ago)
Free
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This integration allows agents and users to browse for files from their OneDrive and link files as a part of tickets on Freshservice easily. Ensure that all the relevant information is attached to the ticket to add context for the requester and other collaborators
Key features of the Freshservice and OneDrive integration allow teams to:
* Attach files from OneDrive directly to the ticket or the conversation thread
* Securely add files to provide additional context for tickets on Freshservice
* Bypass file size limitations and send large files with ease by adding them as links rather than as attachments
Learn more:
https://support.freshservice.com/en/support/solutions/articles/50000010411-freshservice-integration-with-onedrive
Here is a quick step-by-step flow on how to successfully integrate & use these two apps
1. Start Installation
* Click the "Install" button in the app listing page to add OneDrive to your account.
2. OneDrive Settings
* Add your OneDrive Client ID to enable the integration. Please refer to the steps mentioned here to get the OneDrive Client ID
Detailed help article on the integration:
https://support.freshservice.com/en/support/solutions/articles/50000010411-freshservice-integration-with-onedrive
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
As per Freshservice OWASP guidelines (Authentication, Authorization Validation & SQLi Validation)
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History
This is the first version. Release notes not yet available.