The OneDrive Integration lets agents browse for files from their OneDrive folders and share them when submitting or replying to a ticket in Freshdesk. Some benefits of using this app are: 1. Agents can link their OneDrive accounts to their Freshdesk accounts and use OneDrive's features to share documents and resources with customers. 2. Attachments made from OneDrive aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users.