OpenLM Alerts Integration
Verified by FreshworksHelps to automate ticket creation on Freshdesk from OpenLM Alerts.
Published by OpenLM(about 16 hours ago)
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OpenLM Alerts Integration automates ticket creation in Freshdesk from OpenLM Alerts. On the Freshworks side, it is an application that directs the user to the OpenLM Cloud platform for registration. After registration, the user must enter their Freshworks credentials and other details using the Freshworks Alerts Integration product. This allows the OpenLM integration system to automate OpenLM Alerts into Freshdesk tickets. The alerts' personal data, collected through OpenLM Alerts Integration, is sourced directly from the Amazon SQS Queue, which is integrated with the OpenLM Alerts Service, and processed by AWS Lambda Functions for creating tickets in Freshdesk. The Freshworks credentials' personal data, collected through the OpenLM Freshworks Alerts Integration service, is saved to AWS Secrets Manager and used by AWS Lambda Functions for creating tickets in Freshdesk.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History
This is the first version. Release notes not yet available.