Opinyin is the ultimate CSAT survey solution that addresses the hassle of manually analyzing customer satisfaction feedback. With Opinyin's AI-powered abilities, you can effortlessly uncover crucial pain and pleasure points from your customer feedback, leading to a more informed understanding of your customer sentiments. Key Features of this app include: - Patented AI technology that automatically detects and highlights customer pain and pleasure points within free text feedback - Comparative Linguistic Analysis Scores™ that provide an insightful analysis of customer sentiment, allowing you to easily interpret customer satisfaction scores - Real-time visualization of both given scores and linguistic analysis trends, along with a comprehensive list of ticket linked responses and a powerful topic explorer with AI-driven meaning filters - Ability to send unlimited invites for fully branded, web-based surveys with industry-standard satisfaction measurement questions, without the need for personal data to leave your Freshdesk domain - Option for the Opinyin App to send out survey invites directly from your Freshdesk domain when triggered by agent-inserted messages or configured ticket criteria Advantages of using this app are: - Gain a deeper understanding of customer satisfaction through AI-powered analysis, leading to improved customer retention and loyalty - Effortlessly collect and analyze free-text feedback, allowing you to uncover valuable insights that go beyond standard satisfaction measurements - Increase response rates and customer engagement by using a conversational survey style borrowed from social media engagement techniques Still struggling with manual CSAT survey analysis? Say goodbye to the tedious and time-consuming process with Opinyin. Install the app now and revolutionize the way you understand and improve customer satisfaction! Full access to a dedicated admin portal provides custom survey creation and account management at a very reasonable monthly or annual subscription price. INSTALL THE OPINYIN APP NOW AND TRY IT FREE FOR 21 DAYS NPS is a registered trademark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.