** Days Limit Feature By default, the limit for maximum days allowed for a single out-of-office (OOO) entry is set to 45 days. If your organization requires a higher limit, you can take the following steps: 1 ) Increase DB Call Rate Limit: Contact your Customer Success Manager (CSM) or Technical Account Manager (TAM) to request an adjustment to raise the DB call Rate Limit. For extended entries (e.g., 365 days), we recommend increasing the rate limit to at least 800 requests per minute (RPM) for optimal performance. 2 ) Raise a Support Ticket: If you need to extend the Days Limit, please raise a request through Support to ensure compliance with your system’s capacity. **Bulk Deletion of Past OOO Entries We’ve added a convenient “Delete All Past OOO Entries” button, allowing agents to remove outdated OOO records from the agent database. **Warning on Single Entry Deletion If you receive a warning message stating "The maximum allowed template limit is exceeded kindly delete the past entries.", please refrain from using the single-entry delete button, as it will not function under these conditions. Instead, wait until the OOO entries become past entries, and then use the “Delete All Past Entries” button to free up space effectively.

Bug fixes and enhancements