
I agree that the idea behind it is good, especially since Freshworks devs do not really care for what customers want or need. However the all or nothing approach fails to be useful, you have one single action (reassign or auto-reply or unassign), and whichever is chosen is valid for every single agent, is then applied to every group/agent, some of which cannot be mixed and matched, so reassignment is already out of the question, but also ooo messages have to be neutral, cannot mention departments/agents/groups in our case, leaving just the unassign (and that interferes then with auto-assignment workflows)
A proper method is that each individual agent can set his own, his own message, his own action (do i want it reassigned to someone or just unassigned etc.), but it seems this tool will never go that path (and i already know Freshworks will not even consider it, even though they have/had that feature in Freshdesk, it will never come to Freshservice)