Ever been annoyed with the fact that when you create a ticket for someone else they dont recieve notifications about it? This app will solve that! Say goodbye to missed notifications and hello to seamless ticket creation. With our innovative solution, not only will the requester receive an instant email notification confirming the creation of their ticket, but if you add a CC on the ticket, they'll also stay in the loop. Plus, we've got you covered with hassle-free attachment inclusion in the emails. Our powerful Outbound Email Sender app ensures that only agents in the allowed groups have the ability to create and send tickets, providing you with secure and controlled access. Boost your productivity and never leave your requesters hanging again. --------------------------------- This app has been developed by Synerity  (https://synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions. At Synerity we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.

1. API Key (https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key) 2. Name of the domain 3. Select the groups. 4. Add an email that has been configured in the domain 5. When triggering the app, add the allowed groups that will receive the ticket and ensure that the agent creating the ticket is a member of the selected group. Once this is added, the requester will receive an email, and the added Cc recipients will also be notified.