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Microsoft Outlook Contacts

Installing the Microsoft Outlook Contacts app will help you to easily synchronize contacts between your Outlook and Freshdesk account.
Free
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900+ installs
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Sync contacts between Outlook and Freshdesk In addition, you will also be able to: 1. Bi-directional contact sync will make sure your Freshdesk and Outlook contacts are always updated. For example, when you update an existing contact in Freshdesk, the changes are automatically updated in the Outlook “Freshdesk contacts” and vice versa. 2. Multi-Account sync will enable you to enable the Freshdesk-Outlook contact sync for multiple accounts. You can use multiple Outlook accounts either during setup, or any time later.Even after the initial sync, you can add more Outlook accounts to import and export contacts. 3. Contacts Field Mapping will help you add more context to all your incoming contacts. By default, fields like Name, Email ID, Work Phone Number, Mobile Phone Number are synced from Outlook. You can configure the app to sync up to 6 additional custom fields of your choice.
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1. Enabling the Microsoft Outlook Contacts app for your Freshdesk is a fairly simple process. Head over to the Admin tab in your Freshdesk dashboard. 2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto the “Get more Apps” button on the right-hand side. 3. When you find Microsoft Outlook Contacts, simply click on the icon and hit install. 4. The app will be enabled for your helpdesk now.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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