Enhance your customer support with Ozonetel’s seamless integration within Freshchat CRM. With this powerful solution, you can manage all your contact center activities from one platform, significantly improving customer interactions and agent productivity. Key Features: Seamless Call Integration: Make and receive calls directly within Freshchat CRM for a smooth, uninterrupted workflow. Click-to-Call Functionality: Instantly initiate calls from the CRM with a single click, reducing manual effort and minimizing errors. Real-Time Performance Monitoring: Track call volumes and key performance metrics with real-time dashboards. Generate detailed reports on conversation statuses to ensure you stay on top of every interaction. Advanced Call Controls: Effortlessly transfer, hold, mute, or start conference calls without leaving the app, enhancing agent efficiency. Instant Access to Call Recordings: Retrieve call recordings within seconds of call completion through the conversation window for quick reviews and quality checks. Quick Contact Search: Easily search and locate contacts to streamline communication during calls. Instant Call History Access: View comprehensive call history in real-time during live conversations, ensuring agents have all necessary information at their fingertips.