Freshworks Marketplace

PagerDuty simplified for Freshservice Create incidents, receive updates from PagerDuty

Paid

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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Privacy & Security

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Elevate your incident management with PagerDuty for Freshservice! Seamlessly trigger PagerDuty incidents from Freshservice tickets, automatically populating details. Enjoy auto-linking PD incidents to Freshservice with real-time updates received on tickets.

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Configure your PagerDuty domain URL and API key (with write access) for seamless integration. Please refer to https://support.pagerduty.com/docs/api-access-keys#section-generate-a-general-access-rest-api-key for more details. Email id - The one from Pagerduty users list which will be used in the Pagerduty emails. Please note that your escalation policies and other contacts/email from PD will remain the same. Generate an API key for Freshservice - Please refer to the solution article for steps. https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?