The app maintains information from the parent and child tickets in Freshservice in one place.
Free
3.4 (25)
1k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Missing conversations/notes when dealing with parent and child tickets?
The Parent-Child Synchronization app consolidates information from the parent and child tickets in one place so that you do not miss out important information.
For example:
Any conversations carried out in the child tickets is not visible or accessible directly from the parent ticket page unless navigated to that particular ticket. This app helps to synchronize conversations i.e. replies and notes from the parent ticket to its children and vice versa so that no important information is lost. This may be useful mainly in scenarios where different groups work on different child tickets of the same parent. Using this app, each of those groups may stay updated about any conversations made.
3.4
1k installs
Sign in to review app
25
5
4
3
2
1
Vito Ielati
about 9 hours ago
Parent tickets not closing.
Eckhart Gerken
about 1 month ago
seems i have the same issue of not working, all childs are closed, yet the parent remains open, so an important part needed isn't functioning in this app.
Api Account
about 2 months ago
Does not give the option to close/resolve the child tickets when the Parent ticket is resolved.
Marlon Trujillo
about 2 months ago
Didn't work for me. Closed all child tickets but parent ticket remained open. Could not get it to work
1) Enter your FreshService URL into the domain name field.
2) Enter the API Key into the API key field and click "Verify Account".
3) Choose the appropriate options for the questions displayed and click "Install" to start the app.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 5.0
Released on May 22, 2023
Fixing the repeated "Note added by " text while adding note in child tickets
Version 4.0
Released on Feb 27, 2023
Version 3.0
Released on Nov 17, 2022
Version 2.0
Released on Nov 25, 2019
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