When there are a lot of parent and child tickets, it may also be necessary to keep the fields in both parent and child tickets in sync. For example, if you change the priority of a parent ticket, it may require the child ticket to also reflect the same priority. Manually finding each child ticket and updating fields is a tedious job and may also result in human error. This app solves that need for you. With this app, you can sync the fields in both parent and child tickets and also between related tickets. In the settings screen, you can also choose what fields to sync between parent and child tickets - this includes both default as well as custom fields. Notes: If the status field of the main ticket is set up for synchronization and you change it, the status of all child tickets will also be changed. It’s crucial that users refrain from navigating to other pages or taking any additional actions until they receive a notification indicating that the update to the ticket properties has been successful.

1. Enter your Freshdesk URL and API key then click on ‘Verify Your Freshdesk Account’ 2. Pick fields to map between Parent and Child