Freshworks Marketplace

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Synchronize notes and replies between the parent and child ticket(s) and vice versa.

Free

4.3 (8)

600+ installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview: The Parent-Child Ticket Synchronization app ensures that agents have a unified view of all information related to parent and child tickets, enhancing efficiency and accuracy in customer support. Key Features: Bidirectional Synchronization: Automatically sync notes and replies between parent and child tickets as private or public notes. Automated Closure: Optionally mark the parent ticket as closed when all child tickets are resolved. Comprehensive Information Access: Consolidate conversations and notes from parent and child tickets into a single view for better context. This app reduces time spent searching for details across linked tickets, allowing agents to focus on resolving customer issues effectively.

4.3

600+ installs

No reviews available for this app at the moment.

Prerequisites: 1) You will need your Account Admin’s API Key. See (copy and paste on your browser): https://support.freshdesk.com/support/solutions/articles/215517 2) You will need your Freshdesk URL: “subdomain.freshdesk.com” To install the app: Install the app. The app settings page appears. In the Domain Name field, enter your Freshdesk URL. In the API Key field, enter your Account Admin’s API key. Configure the settings of your choice.

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