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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Overview:
The Parent-Child Ticket Synchronization app ensures that agents have a unified view of all information related to parent and child tickets, enhancing efficiency and accuracy in customer support.
Key Features:
Bidirectional Synchronization:
Automatically sync notes and replies between parent and child tickets as private or public notes.
Automated Closure:
Optionally mark the parent ticket as closed when all child tickets are resolved.
Comprehensive Information Access:
Consolidate conversations and notes from parent and child tickets into a single view for better context.
This app reduces time spent searching for details across linked tickets, allowing agents to focus on resolving customer issues effectively.
Prerequisites:
1) You will need your Account Admin’s API Key. See (copy and paste on your browser):
https://support.freshdesk.com/support/solutions/articles/215517
2) You will need your Freshdesk URL: “subdomain.freshdesk.com”
To install the app:
Install the app. The app settings page appears.
In the Domain Name field, enter your Freshdesk URL.
In the API Key field, enter your Account Admin’s API key.
Configure the settings of your choice.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
7.0 (November 2022)
No release notes found
6.0 (August 2022)
No release notes found
5.0 (September 2021)
No release notes found
4.0 (September 2021)
No release notes found
3.0 (September 2021)
No release notes found
2.0 (September 2021)
No release notes found
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