Synchronize notes and replies between the parent and child ticket(s) and vice versa.
Free
4.3 (8)
500+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Missing conversations/notes when dealing with parent and child tickets? Worry not!
The Parent-Child Synchronization app consolidates information from the parent and child tickets in one place so that you do not miss out important information.
Using this App, agents can easily access all information (conversations and notes) regarding a ticket in one place. This helps an agent provide relevant customer support with comprehensive ticket information at hand.
Once installed, you can choose all or one of the following settings:
1. The app synchronizes all notes and replies in a parent ticket to the child ticket and vice versa as a private/public note.
2. The app can also automatically mark the parent ticket as closed when all child tickets are closed.
The Parent-Child Synchronization app enables agents to spend less time searching for information in parent/child tickets separately and allows more time to resolve customer issues.
4.3
500+ installs
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Version History
Version 7.0
Released on Nov 18, 2022
Version 6.0
Released on Aug 29, 2022
Version 5.0
Released on Sep 15, 2021
Version 4.0
Released on Sep 08, 2021
Version 3.0
Released on Sep 06, 2021
Version 2.0
Released on Sep 06, 2021
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