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Parent Child Synchronization

Synchronize notes and replies between the parent and child ticket(s) and vice versa.
Free
4.3 (8)
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500+ installs
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OverviewReviewsHow to install?Privacy & SecurityNew
Missing conversations/notes when dealing with parent and child tickets? Worry not! The Parent-Child Synchronization app consolidates information from the parent and child tickets in one place so that you do not miss out important information. Using this App, agents can easily access all information (conversations and notes) regarding a ticket in one place. This helps an agent provide relevant customer support with comprehensive ticket information at hand. Once installed, you can choose all or one of the following settings: 1. The app synchronizes all notes and replies in a parent ticket to the child ticket and vice versa as a private/public note. 2. The app can also automatically mark the parent ticket as closed when all child tickets are closed. The Parent-Child Synchronization app enables agents to spend less time searching for information in parent/child tickets separately and allows more time to resolve customer issues.
4.3
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500+ installs
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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
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Data Management and Storage
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NA
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NA
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NA
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NA
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NA
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NA
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NA
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NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
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NA
Does your app allow customers to request a custom End-User Data retention period?
NA
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