PDF Preview
Verified by FreshworksView and search PDF attachments within tickets, save time and streamline your workflow.
Published by support(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The PDF Preview app for Freshdesk enables support agents to view PDF attachments within tickets, without the need to download the file to your system before opening it.
Key Features:
✨ Instant PDF Previews: Say goodbye to the hassle of downloading PDF files before viewing. With PDF Preview for Freshdesk, your agents can seamlessly access and view PDF documents within the ticket interface, saving valuable time and effort.
✨ Effortless Integration: Our app seamlessly integrates into Freshdesk, ensuring a user-friendly experience without the need for complex configurations or setups.
✨ Streamlined Support Workflow: By eliminating the need to download documents locally, your support agents can focus on addressing customer queries promptly and efficiently, enhancing overall support workflow.
✨ Customer-Centric Assistance: Provide top-notch service by having all necessary information at your fingertips. View PDF attachments in real-time, enabling a more personalized and informed interaction with customers.
✨ Secure and Efficient: PDF Preview for Freshdesk maintains the security of your documents while enhancing your support capabilities. No more concerns about storing files locally on an agents file system.
Upgrade your support experience with PDF Preview for Freshdesk: Try PDF Preview today.
Questions? Please reach out to support@canary-apps.com
21 installs
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After installing the PDF Preview from the Freshdesk app marketplace a configuration screen will appear.
This is needed in order for the app to be able to display the list of attachments associated with your tickets.
Once the credential setup is completed the app will be visible in the sidebar of your tickets - the name is PDF PREVIEW.
Open a ticket with PDF attachments and start viewing PDF documents without the need to download the files. ✨
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History5.0 (February 2024)
New Feature: Added the option to open PDF in new browser tab allowing you to preview multiple PDFs in the browser
4.0 (February 2024)
Bug fix: addressed a loading issue that prevented PDFs from loading properly
3.0 (February 2024)
Addressed a bug that sometimes resulted in the app not loading properly
2.0 (February 2024)
Bug fix: PDFs would sometimes not load after the app was running for a long time in the ticket view. With this fix PDFs will load successfully all the time.