Freshworks Marketplace

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View and search PDF attachments within tickets, save time and streamline your workflow.

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Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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Privacy & Security

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The PDF Preview app for Freshservice enables support agents to view PDF attachments within tickets, without the need to download the file to your system before opening it. Key Features: ✨ Instant PDF Previews: Say goodbye to the hassle of downloading PDF files before viewing. With PDF Preview for Freshservice, your agents can seamlessly access and view PDF documents within the ticket interface, saving valuable time and effort. ✨ Effortless Integration: Our app seamlessly integrates into Freshservice, ensuring a user-friendly experience without the need for complex configurations or setups. ✨ Streamlined Support Workflow: By eliminating the need to download documents locally, your support agents can focus on addressing customer queries promptly and efficiently, enhancing overall support workflow. ✨ Customer-Centric Assistance: Provide top-notch service by having all necessary information at your fingertips. View PDF attachments in real-time, enabling a more personalized and informed interaction with customers. ✨ Secure and Efficient: PDF Preview for Freshservice maintains the security of your documents while enhancing your support capabilities. No more concerns about storing files locally on an agents file system. Upgrade your support experience with PDF Preview for Freshservice: Try PDF Preview today. Questions? Please reach out to support@canary-apps.com

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After installing the PDF Preview from the Freshservice app marketplace a configuration screen will appear. This is needed in order for the app to be able to display the list of attachments associated with your tickets. Once the credential setup is completed the app will be visible in the sidebar of your tickets - the name is PDF PREVIEW. Open a ticket with PDF attachments and start viewing PDF documents without the need to download the files. ✨

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?