The PipelineDeals app allows you to view complete customer information including details of ticket requester, associated organization activities from PipelineDeals, right within your ticket detail page. If there is no PipelineDeals entry for that customer, agents can simply create one with a single click. The ‘Create contact’ link creates a new contact inside Pipelinedeals CRM. By following the link under Deals, an agent can see Deal names inside PipelineDeals CRM and can even create a new deal by clicking on the ‘Create deal’ link. Also, agent can view the “Activities” right from the widget