For installing the app you will need : 1) Pivotal Tracker account and API key 2) Freshdesk API key Note : At time of installation you need to previously create projects. After adding the app from the Freshdesk app market you can follow these Steps for Installation: 1a) Create at least one Project in Pivotal Tracker app at www.pivotaltracker.com/ 1b) Enter the Pivotal API key and press "authenticate" button to authenticate it. 2) Choose the toggle for "Get updates from Pivotal Tracker"; by default will be ON 3) Select the checkboxes; for changes on Pivotal that will be tracked by Freshdesk 4) Enter the Freshdesk domain for your company which should be like "yourcompany.freshdesk.com" 5) Enter the Freshdesk API for your account and click on related Authenticate button 6) After authentication you need to create a "Custom Number Field" named "Pivotal Story ID". To do this go into admin panel on freshdesk and go into the "Ticket FIelds" menu. There create a new "Number" field with the label name as "Pivotal Story ID" 7) you are now ready to use Pivotal Integrator. * For Using the app open any ticket that you want connected on Pivotal(for existing story see next point), on the ticket sidebar to the right you will see the "Pivotal Plugin" under the contact details. Expand it and click on "Create Story". * If you want to connect to an existing story, after opening the app click on "Connect Existing" button and select project followed by the story and click on 'Connect' button. * The Pivotal Intergrator app will now populate the fields, choose appropriate options and click on "Create" button. This will create a story on Pivotal Tracker with the description of the ticket from Freshdesk. Now any changes/updates made on the Pivotal tracker to that story, will be added as notes to the freshdesk ticket.