Freshworks Marketplace

This app creates a Freshdesk ticket for every review of your app in the Google Playstore

Paid

5.0 (4)

100+ installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

Integrating Playstore to Freshdesk will enable you to fetch all reviews of a particular app and create Freshdesk ticket out of it. You can reply to the review directly from Freshdesk which gets added as a reply to the review in Playstore. This integration helps you keep track of the comments left on your App in the Playstore and also makes replying to them a breeze! Working of App : 1. The user configures the app by entering Freshdesk API key, Subdomain, Google credentials etc. 2. The user adds the Playstore app for fetching the reviews. 3. The user sets the time interval for fetching the reviews and enables the app. 4. For every user-defined time interval reviews are fetched and tickets are created. 5. The user can reply to the review by adding a reply in Freshdesk.

5.0

100+ installs

No reviews available for this app at the moment.

App Installation : Follow these steps to install Playstore - Freshdesk: 1. Go to Admin → Apps → Get More Apps → Playstore - Freshdesk. 2. Click on Buy Now. 3. Once the installation is complete, goto any ticket page. 4. For app configuration Please follow the instruction from this article - https://spritlesoftware.freshdesk.com/solution/articles/26000014932-playstore-app-installation-instruction-

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?