PowerBI Connector App
Sync data from Freshchat/CSS to PowerBI
In-App Purchase 
Some apps may need a purchase via in-app subscription. Check the app description for details.
Verified by Freshworks App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Power BI Connector app integrates with Freshchat/CSS, providing admins with the capability to export reporting data to a streaming dataset in Power BI.
The app also provides flexibility to control which analytics export needs to be extracted.
For more details, refer to the article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000010084
1. Install the App:
- Go to Admin -> Marketplace Apps and search for ‘PowerBI Connector App’.
- Click on Install and connect your account.
2. Connect Freshchat:
- Enter your Freshchat & CRM domain and API keys from Admin -> API settings
- Select the agents who will have access to the PowerBI configuration.
- Click 'Install'. Once the app installation is complete, navigate to the full-page app on the left navigation bar.
For detailed instructions on how to configure data sync, refer to this article - https://crmsupport.freshworks.com/support/solutions/articles/50000010084
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
End user data is processed only if the analytics export to be sent to PowerBI has contact PII information. The app does not store any data.
What is the purpose of collecting/processing the data?
To sync data from Freshchat/CSS to PowerBI
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Workato
Domain
workato.com
Countries where 3rd party entity stores data
Germany, United States
What is the purpose of sharing data?
Workato is the middleware used to do data sync from Freshchat/CSS to PowerBI
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AE256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by Freshworks
about 1 month ago
Version: 2.0 Version History
Supported for
Categories
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Version History
Version 2.0
Released on Oct 14, 2024
App rendering issues and share access to agents without reauthorizing.