By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The Power BI Connector app integrates with Freshchat/CSS, providing admins with the capability to export reporting data to a streaming dataset in Power BI.
The app also provides flexibility to control which analytics export needs to be extracted.
For more details, refer to the article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000010084
1. Install the App:
- Go to Admin -> Marketplace Apps and search for ‘PowerBI Connector App’.
- Click on Install and connect your account.
2. Connect Freshchat:
- Enter your Freshchat & CRM domain and API keys from Admin -> API settings
- Select the agents who will have access to the PowerBI configuration.
- Click 'Install'. Once the app installation is complete, navigate to the full-page app on the left navigation bar.
For detailed instructions on how to configure data sync, refer to this article - https://crmsupport.freshworks.com/support/solutions/articles/50000010084
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AE256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Not an Admin? Share this app with your admin to install it for you.
Version History
2.0 (October 2024)
App rendering issues and share access to agents without reauthorizing.
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