Productboard
Push your Freshdesk tickets into Productboard as notes.
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Productboard Integration for Freshdesk allows for Freshdesk users to push tickets into Productboard as notes. This allows support agents to push relevant ticket information to Productboard, providing their product team with insights into customer feedback and requests.
The following ticket fields map from Freshdesk to Productboard:
- Ticket Subject > Note Title
- Ticket Summary > Note Content (Optional)
- Ticket Content + Conversation > Note Content
- Ticket Contact > Note User
- Ticket Submitter > Note Follower
- Ticket Tags > Note Tags (Optional)
- Ticket Link > Note Title Link
How It Works:
Real-time Rendering: Whenever a Freshdesk ticket is accessed, the app renders any associated Productboard notes.
Pushing Ticket Data: Support agents have the option to compose summaries or additional notes within the app and push them to Productboard. The app automatically formats and sends the ticket information to Productboard.
Requirements:
- Freshdesk account to create an API key.
- Productboard admin account to create an API token.
Support:
For any assistance or inquiries regarding the app's functionality or troubleshooting, please reach out to our support team at support@productboard.com.
Limitations:
- If a ticket has already been pushed and you need to send new responses to Productboard, a new note (duplicate) will be created.
Follow the instructions on the installation page. You will need a Freshdesk API key and a Productboard API key.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Email address
What is the purpose of collecting/processing the data?
To create the user account in Productboard
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Productboard
Domain
productboard.com
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
To store customer data in Productboard to help prioritize the product team's backlog
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
No
Is the End-User data encrypted in transit?
No
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Info
Published by Productboard
about 1 month ago
Version: 2.0 Version History
Supported for
Categories
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Version History
Version 2.0
Released on Oct 09, 2024
Fixed bug where app was not loading successfully, preventing users from being able to send notes.