Push your Freshdesk tickets into Productboard as notes.
Free
33 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
The Productboard Integration for Freshdesk allows for Freshdesk users to push tickets into Productboard as notes. This allows support agents to push relevant ticket information to Productboard, providing their product team with insights into customer feedback and requests.
The following ticket fields map from Freshdesk to Productboard:
- Ticket Subject > Note Title
- Ticket Summary > Note Content (Optional)
- Ticket Content + Conversation > Note Content
- Ticket Contact > Note User
- Ticket Submitter > Note Follower
- Ticket Tags > Note Tags (Optional)
- Ticket Link > Note Title Link
How It Works:
Real-time Rendering: Whenever a Freshdesk ticket is accessed, the app renders any associated Productboard notes.
Pushing Ticket Data: Support agents have the option to compose summaries or additional notes within the app and push them to Productboard. The app automatically formats and sends the ticket information to Productboard.
Requirements:
- Freshdesk account to create an API key.
- Productboard admin account to create an API token.
Support:
For any assistance or inquiries regarding the app's functionality or troubleshooting, please reach out to our support team at support@productboard.com.
Limitations:
- If a ticket has already been pushed and you need to send new responses to Productboard, a new note (duplicate) will be created.
No reviews available for this app.
Follow the instructions on the installation page. You will need a Freshdesk API key and a Productboard API key.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 3.0
Released on Nov 19, 2024
Fixed bug that didn't let users push large tickets.
Version 2.0
Released on Oct 09, 2024
Fixed bug where app was not loading successfully, preventing users from being able to send notes.
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