Quick View Requester Assets
Verified by FreshworksFind out what assets are assigned to a requester without having to go to the requester profile
Published by Freshworks(about 10 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
When requesters raise issues with devices that they use, knowing what assets are assigned to them will help agents quickly get all the context they need to resolve the issue. This extension to the requester info section lists all the assets assigned to the requester for quick reference.
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1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find Quick View Requester Assets app, simply click on the icon and hit install.
4. Enter your API key (you can find your API key under Profile).
5. Click on Install.
6. You can start using the app now.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History4.0 (March 2024)
Version 4.0:
- Added support for filtering requester assets based on the workspace the ticket belongs to.
3.0 (July 2022)
No release notes found
2.0 (September 2021)
No release notes found