Freshworks Marketplace

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QuickStats provides a quick overview of your ticket statistics for a timeframe

Paid

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

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Privacy & Security

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QuickStats is a global sidebar app. You can access it from any page within Freshdesk from the sidebar. Organization Stats: This section provides an overview of the entire company's ticket statistics for the last X hours. It shows the count of open, closed, resolved, pending, and unassigned tickets. It also displays the name of the agent who closed the maximum number of tickets in the selected time frame. Personal Stats: This section provides an overview of the logged-in user's ticket statistics for the last X hours. It shows the count of open, closed, resolved, and pending tickets. Group Stats: This section provides an option to select a group and an overview of the selected group's ticket statistics for the last X hours. It shows the count of open, closed, resolved, and pending tickets. Selecting timeframe: You can select the time frame (X hours) from a dropdown at the top of the app. After selecting the new time frame, the stats gets updated. Alternatively, you can also press the refresh button to refresh the stats

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- Navigate to the Freshdesk Admin dashboard. - Go to `Admin` > `Support Operations` > `Apps`. - Search for `QuickStats` and click Install. - In Next window, enter you `API Key` and `Domain name` - Click `Install` and your app is installed

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

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Data Management and Storage

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Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?