RCK Techiees Migration | Quick import to Freshdesk
Verified by FreshworksEffortlessly migrate all essential data from Zendesk to Freshdesk in one seamless process.
Published by RCK Techiees Inc(about 4 hours ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Are you struggling with moving your data from Zendesk to Freshdesk? Say goodbye to the headache of manually transferring all your essential data, including organizations, groups, agents, users, and tickets with our app!
Key Features of this app include:
- Seamless export of data from Zendesk
- Smooth import of data into Freshdesk
- Set up users, agents, and groups with ease
- Preserve ticket histories during the migration process
Advantages of using this app are:
- Save time and effort by automating the migration process
- Ensure all essential data is transferred accurately and efficiently
- Minimize the risk of data loss during the migration
Make the switch to Freshdesk stress-free with our app. Install now and experience a smooth and hassle-free migration process!
App Details
Categories
Developer Resources
Marketplace Resources
App Details
Categories
Developer Resources
Marketplace Resources
Log In to Freshdesk - Enter your Freshdesk credentials (email and password)
Navigate to Admin > Apps - Under the Admin section, look for Apps and click on it to access the Apps Marketplace.
Install the RCK Techiees Migration | Quick Import to Freshdesk App - On the details page, click the Install button to start the installation.
After installation, you will find the app in the Freshdesk left navigation menu.
Authentication Steps - Inside the app, you'll be prompted to authenticate and configure the connection between Freshdesk and Zendesk.
Enter Zendesk Details:
Zendesk Domain: Enter your Zendesk domain.
Zendesk API Key: Go to Zendesk > Settings > Admin Center > API to find your active API token.
Zendesk Email ID: Enter the admin email address associate with your Zendesk account.
Enter Freshdesk Details:
Freshdesk API Key: Go to Freshdesk > Profile Settings > View API Key. Click on it to generate or copy your API token.
Connect:
After entering the required Zendesk and Freshdesk API details, click the Connect button.
Note: You have migrated 10 tickets only. If you need to migrate more than 10 tickets, please contact our support email or visit our support site.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We collect the end user Email Id, Domain Name, API key.
What is the purpose of collecting/processing the data?
Migrating the data from Zendesk to Freshdesk.
Does your app store any End-User data?
Yes
What End-User data does your app store?
Email Id, Domain Name, API key.
Countries where data is stored
United States
What is the purpose of storing the data?
The purpose of storing data for the end user is to ensure their information is saved for future access, provide personalized experiences, enable easier management of preferences, and ensure continuity in services.
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES (Advanced Encryption Standard) is a symmetric-key block cipher where the same key is used for both encryption and decryption. It supports key sizes of 128, 192, and 256 bits for varying security levels. In AES encryption, the secret key is used for both operations, while the Initialization Vector (IV) adds randomness, ensuring unique ciphertext even for identical plaintexts. The IV enhances security, especially in modes like CBC, by preventing repetitive patterns in encrypted data.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
AES (Advanced Encryption Standard) is a symmetric-key block cipher where the same key is used for both encryption and decryption. It supports key sizes of 128, 192, and 256 bits for varying security levels. In AES encryption, the secret key is used for both operations, while the Initialization Vector (IV) adds randomness, ensuring unique ciphertext even for identical plaintexts. The IV enhances security, especially in modes like CBC, by preventing repetitive patterns in encrypted data.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
Minimum 30 days.
Does your app allow customers to request a custom End-User Data retention period?
No
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.