The Refiner integration for Freshchat enables customer support teams to collect feedback seamlessly within chat conversations. By embedding surveys directly into chat, agents can gather valuable insights into customer satisfaction, service quality, and experience, helping support teams make data-driven improvements. With the Freshchat <> Refiner Integration, you get: Real-Time Customer Satisfaction Tracking: Capture immediate feedback on support interactions to gauge satisfaction. Data-Driven Improvements: Use insights to improve customer support processes and product quality. Automated Feedback Collection: Increase response rates with surveys sent automatically at key moments. Key Features: In-Chat Survey Delivery: Allows agents to gather feedback directly within chat, keeping the experience seamless. Customizable Survey Triggers: Automate survey prompts based on specific chat events or resolutions. Real-Time Response Insights: Access instant survey results for quick analysis and reporting. Example Use Case A software company uses Freshchat to support customers with technical questions. When a troubleshooting session wraps up, the agent sends a Refiner survey to understand the customer’s experience with the solution provided. This quick feedback loop helps the company improve support response times and customer satisfaction. Start Gathering Insights Effortlessly! Explore the Refiner integration for Freshchat today to collect feedback that strengthens customer satisfaction and drives business improvement.

Steps to Install: 1. Enter your Freshchat Domain and API key. You can get this by navigating to Admin -> API Settings 2. Enter your Refiner API key. You can obtain your personal API key in your Refiner dashboard under Integrations -> Rest API 3. Choose the surveys that your agents need to send from a list of configured surveys from Refiner