RemotePC HelpDesk
Verified by FreshworksSimplify remote support by establishing remote session directly from a ticket
Published by Remotepc(about over 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
RemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Now you can combine Freshservice ticketing flow with HelpDesk to deliver quick and reliable support to customers.
Create a remote support session directly from within Freshservice tickets. Share the session link with your customers and collaborate with them. View or access the customer screen remotely to help them with their queries.
HelpDesk key features:
1. On-demand attended remote support for your customers.
2. View or connect to their PC or Mac via the web over a secure session.
3. Use remote access features like file transfer, multi-monitor support, remote sound and whiteboard.
4. All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.
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1. Search and install the RemotePC HelpDesk application from Freshservice Marketplace.
2. Create a custom comment template for your customers with the link for downloading HelpDesk in the Custom ticket comments to customer section.E.g., Download the HelpDesk setup by clicking the link below: %%LINK%% Regards The RemotePC HelpDesk Team.
3. Create an API key in HelpDesk for third party integration and insert the key in Freshservice tickets.
4. Click Install.
To get started with HelpDesk,
1. Click Create link to generate a link for your customers to download HelpDesk setup.
2. Click Insert download link into ticket comment , then update the ticket to share the link with the customer.
Note: Alternatively, you can copy the link and share with the customer yourself via email or other messaging options.
3. Once the customer has downloaded and installed the HelpDesk setup on their computer, you will see the Connect button. Click to connect to the customers computer.
4. Click Close support request to end the support session.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.