By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
RemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Now you can combine Freshdesk ticketing flow with HelpDesk to deliver quick and reliable support to customers.
Create a remote support session directly from within Freshdesk tickets. Share the session link with your customers and collaborate with them. View or access the customer screen remotely to help them with their queries.
HelpDesk key features:
1. On-demand attended remote support for your customers.
2. View or connect to their PC or Mac via the web over a secure session.
3. Use remote access features like file transfer, multi-monitor support, remote sound and whiteboard.
4. All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.
App Details
Categories
Assets & Incident ManagementChat, Video & Telephony
The software is not bad, but the integration is not working properly , and they send the ball to Freshdesk.
The real fact, it's HelpDesk that is not integrating in HTML properly.
App Details
Categories
Assets & Incident ManagementChat, Video & Telephony
1. Search and install the RemotePC HelpDesk application from Freshdesk Marketplace.
2. Create a custom comment template for your customers with the link for downloading HelpDesk in the ‘Custom
ticket comments to customer’ section.E.g., Download the HelpDesk setup by clicking the link below:
%%LINK%% RegardsThe RemotePC HelpDesk Team.
3. Create an API key in HelpDesk for third party integration and insert the key in Freshdesk tickets.
4. Click ‘Install’.
To get started with HelpDesk,
1. Click ‘Create link’ to generate a link for your customers to download HelpDesk setup.
2. Click ‘Insert download link into ticket comment’, then update the ticket to share the link with the customer.
Note: Alternatively, you can copy the link and share with the customer yourself via email or other messaging
options.
3. Once the customer has downloaded and installed the HelpDesk setup on their computer, you will see the
‘Connect’ button. Click to connect to the customer’s computer.
4. Click ‘Close support request’ to end the support session.
App Details
Categories
Assets & Incident ManagementChat, Video & Telephony
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
2.0 (July 2023)
No release notes found
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.