Freshworks Marketplace

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Reopen Ticket

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Effortless ticket reopening with scheduled dates. Boost support efficiency
Published by Konnectify(about 10 months ago)
Paid
3.7 (3)
download
22
Version History
Version 3.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
App Overview: After installing our app, it seamlessly integrates into the ticket sidebar, empowering you to schedule ticket reopening actions effortlessly. Effortless Scheduling: Select your desired date and time, and with a simple click on the submit button, the app schedules the ticket reopening for the specified date and time. Confirmation & Success: Upon submission of the future date and time, a success message confirms the scheduled action, ensuring your tickets are handled promptly. Time Constraints & Error Handling: Our app ensures tickets cannot be scheduled in the past or within 6 minutes of the current time, displaying relevant error messages if needed. Additionally, tickets already in the 'Open' status cannot be rescheduled, with appropriate error messaging for clarity. Revolutionize Ticket Management: Experience smarter ticket reopening and elevate your support efficiency with our powerful app.
3.7
download
22 installs
Sign in to review app
3
5
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4
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3
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David Hickson
Jessica Nunn
Simple Installation Guide: Step 1: Enter Your Freshdesk Domain Name: Begin the installation process by entering your Freshdesk domain name. This sets the stage for unlocking the full potential of our powerful ticket reopening app. Step 2: Provide Your Freshdesk API Key: Seamlessly integrate Reopen Ticket App by entering your Freshdesk API Key. Need assistance? Don't worry! Just click on the 'Not able to find' link, and we'll guide you through the process with ease. Step 3: Validation Made Easy: Click on the ‘Validate’ button, and let our app work its magic. With the correct credentials, validation will be a breeze, ensuring smooth access to all the app's features. Step 4: Install with Confidence: Congratulations! Once validation is successful, simply click on the 'Save' button to initiate the installation process. Our user-friendly interface guarantees a hassle-free experience. Step 5: Success Awaits You: The app is now installed successfully! A triumphant success message will be displayed, indicating that you're ready to reopen tickets with utmost ease and efficiency. Unlock Ticket Reopening Excellence! Ready to supercharge your support workflow and provide timely solutions to your customers? Reopen Ticket App offers a seamless installation process, bringing enhanced ticket management to your fingertips.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
* Charges may apply from the app developer.
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Version HistoryVersion History
3.0 (February 2024)
No change in functionality, it just the bug fix in existing version
2.0 (January 2024)
The previous version of the app was showing incorrect message only for few timezones for which there were few live issues raised. This version of the app works for all 24 timezones which has been tested successfully at our end.
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