RingCentral RingCX for Freshdesk
Verified by FreshworksRingCX for Freshdesk supports integration between your RingCX contact center and Freshdesk
Published by Ringcentral(about 1 month ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The RingCX for Freshdesk app provides seamless integration between Freshdesk and your RingCX contact center to provide a single pane of glass agent experience.
It offers the following features:
Omnichannel customer engagement
Handle inbound voice calls, live chat interactions, and more directly from your account within Freshdesk.
Give your agents a complete view of the customer journey so they can serve customers better.
Tight integration with your Freshdesk CRM data
Quickly identify customers for personalized experiences.
Easily create new tickets or update existing ones for faster after-contact work.
Easy to deploy and use
Prebuilt integration to deploy in hours, not weeks.
Use your browser on any platform (Windows®, Mac®), no software installation is needed.
For more information please refer to https://support.ringcentral.com/article-v2/Using-the-RingCX-app-for-Freshdesk.html?brand=RingCentral&product=RingCX&language=en_US
Please refer to: https://support.ringcentral.com/article-v2/Installing-the-RingCX-for-Freshdesk-app.html?brand=RingCentral&product=RingCX&language=en_US
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
Yes
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Enter your Freshdesk URL to proceed
https://
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Version History
This is the first version. Release notes not yet available.