If you’re using Freshservice in MSP mode, sharing information between your sales and IT teams can be invaluable and here is where the Salesforce integration can help you. Integrating Salesforce with Freshservice will have the following benefits: - Client details and contact information can be imported directly from Salesforce into Freshservice, while you can create, edit and view Freshservice tickets in Salesforce. - This gives your sales team much better context about the client’s history and current issues with your product or service.

Please click on the link below so you can be redirected to the solution article with detailed information on the installation process. https://support.freshservice.com/support/solutions/articles/224011-freshservice-integration-with-salesforce