Salesforce Connector App
Verified by FreshworksView Salesforce data inside conversation inbox and perform sync between Salesforce and Freshchat/CSS
Published by Freshworks(about 3 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
With the Salesforce connector app, you can do the following:
1. View and Create Lead, Contact, Account, Opportunity, Cases, & Task data inside the conversation inbox
2. Sync contact and account data between Salesforce and Freshchat/CSS. Data sync is powered by the Connector App addon. For more details, refer to the article - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009127-salesforce-freshchat-inbox-app
24 installs
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For more information on how to install the app, refer to this link - https://crmsupport.freshworks.com/en/support/solutions/articles/50000009127-salesforce-freshchat-inbox-app
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Workato
Domain
workato.com
Countries where 3rd party entity stores data
United States, Germany
What is the purpose of sharing data?
Workato is the middleware used to do data sync between Freshdesk and Salesforce
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AE256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
Proceed
Version History4.0 (September 2024)
No release notes found
3.0 (August 2024)
Bug fixes
2.0 (June 2024)
Bug fixes