To enable the integration, 1. Login as an Admin in your Freshcaller account 2. Go to Admin settings>>Apps>>Salesforce 3. Click the “Install” button. 4. Enter your Salesforce consumer key and secret key. (To get the keys please follow the steps in the video) 5. Click the “Continue” button and you will be directed to your Salesforce Login page. 6. Enter your login credentials there 7. Under Freshcaller settings, enter your Freshcaller domain link and API key. Click “Validate” button 8. Once validated successfully, it will get you to Salesforce Settings. 9. Under that, you can select your Salesforce account as per your choice (you can select both Salesforce Sales Cloud and Service Cloud accounts or either one of those) 10. Under the “Configuration” setting, you will have the ability to configure and map fields according to your requirements 11. Hit the “Install” button and you are good to go Watch the video attached here to make the next steps to install. (In the video you could see that you will be asked to enter the OAuth callback URL while entering the details in your Salesforce App. Please paste this link there - https://oauth.freshdev.io/auth/callback)