Birdie - Screen Recording
Verified by FreshworksResolve complex tickets up to 7x faster with Screen Recording
Published by Birdie(about 21 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Birdie is trusted by 1600+ support teams.
Resolve tickets with zero back-and-forth, while delivering an outstanding support experience. Here is how:
SCREEN RECORDING
- Request screen recordings from your customers
- Instead of making users explain an issue via text or live call, give them the option to record it.
- Send screen recordings to your customers.
- Birdie SDK. Allow your customers to launch Birdie recorder from any specific button, link or element in your product and receive recordings on Freshchat.
COBROWSING
- Start a CoBrowsing session either to resolve a complex issue or guide the way. See your customer's screen, draw on, request control
Some extra highlights:
- Customers don't need to download anything ?
- View customers' console logs
- Hide sensitive data
- Custom branding
- SAML SSO
- Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score (read more on birdie.so)
For support, visit our Help Center or contact us at support@birdie.so
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https://docs.birdie.so/birdie-docs/helpdesk/freshchat/installation
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
screen recordings
What is the purpose of collecting/processing the data?
To make sure screen recordings are in a format readable from every browsers and desktop.
Does your app store any End-User data?
Yes
What End-User data does your app store?
screen recordings
Countries where data is stored
France, United States
What is the purpose of storing the data?
You can also self host the screen recordings if you wish
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Encryption of Customer Data at rest and in transit using TLS 1.2+ with Perfect Forward Secrecy (PFS) across public networks.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Encryption of Customer Data at rest and in transit using TLS 1.2+ with Perfect Forward Secrecy (PFS) across public networks.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
Birdie takes web security seriously and follows best practices from OWASP, such as input validation, authentication management, and secure data storage.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
30 days after workspace deletion
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
it's customizable in the security settings
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Version History12.0 (December 2024)
In this version we fixed an encoding issue with sent recording links
11.0 (October 2024)
Removed the cobrowse button when not needed.
10.0 (November 2023)
A bug was introduced into the last update leading to a blank app in some circumstances, fixed in this release.
9.0 (November 2023)
Enable auto-update and Minor UI fix (added some padding and removed useless title in the sidebar)
8.0 (November 2023)
This release is an update to the new Freshworks platform v2.3
7.0 (June 2023)
Screen Recording feature can be disabled from Birdie account.
6.0 (June 2023)
Cobrowsing button is now disabled as long as CoBrowsing was not enabled from Birdie backend.
5.0 (May 2023)
We added a button to access our new feature "Start Cobrowsing"
4.0 (March 2023)
In this version we fixed a hidden bug in the sidebar location: when switching between conversations, the sidebar did not refresh the conversation ID, and kept the first conversation found at initialization time. This has been fixed by using the event "app.activated" to refresh this piece of data.
3.0 (March 2023)
No release notes found
2.0 (January 2023)
No release notes found