Birdie is trusted by 2,500+ leading support teams.

 Let customers show the issue with screen recordings, empowering your team to resolve complex tickets 7x faster. Here’s how: - Request Screen Recordings from Customers: Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.
 -Capture Console Logs and Network Requests: 
Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.
 - Integrate Birdie into every Freshdesk workflow: From ticket forms to auto-replies, agent signatures, macros, and AI agents—Birdie integrates seamlessly into every Freshdesk workflow.
 - Send Screen Recordings to Customers: Deliver crystal-clear guidance by sharing screen recordings with your customers.
 - Birdie SDK: Embed Birdie’s recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Freshdesk. WHY TEAMS LOVE BIRDIE - No Downloads Required: Customers record instantly—no installs, no hassle. - Custom Branding: Ensure a polished, branded experience. - Hide Sensitive Data: Automatically blur sensitive information for compliance and trust. - Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies. - Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score. 
Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents. Learn more at birdie.so For support, email us at support@birdie.so