Freshworks Marketplace

Resolve complex tickets up to 7x faster with Screen Recording

Free

4.6 (7)

73 installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

Birdie is trusted by 1600+ support teams.    Resolve tickets with zero back-and-forth, while delivering an outstanding support experience. Here is how:   SCREEN RECORDING - Request screen recordings from your customers - Instead of making users explain an issue via text or live call, give them the option to record it. - Send screen recordings to your customers. - Ask for screen recordings when submitting tickets via Freshdesk Customer Portal. - Birdie SDK. Allow your customers to launch Birdie recorder from any specific button, link or element in your product and receive recordings on Freshchat. COBROWSING - Start a CoBrowsing session either to resolve a complex issue or guide the way. See your customer's screen, draw on, request control Some extra highlights:   - Customers don't need to download anything.  - View customers' console logs  - Custom branding  - Hide sensitive data - SAML SSO - Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score (read more on birdie.so) For support, visit our Help Center or contact us at support@birdie.so

4.6

73 installs

No reviews available for this app at the moment.

https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/installation

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Yes

What End-User data does your app collect/process?

screen recordings

What is the purpose of collecting/processing the data?

processing screen recordings to make sure they are readable from every type of browser/desktop

Does your app store any End-User data?

Yes

What End-User data does your app store?

screen recordings

Countries where data is stored

France, United States

What is the purpose of storing the data?

To be able to see the screen recordings recorded by customers

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?

Yes

Elaborate the encryption methodology adopted

Encryption of Customer Data at rest and in transit using TLS 1.2+ with Perfect Forward Secrecy (PFS) across public networks

Is the End-User data encrypted in transit?

Yes

Elaborate the encryption methodology adopted

Encryption of Customer Data at rest and in transit using TLS 1.2+ with Perfect Forward Secrecy (PFS) across public networks

Does your app adhere to the OWASP (Open Web Application Security Project) security standard?

Yes

Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?

Birdie takes web security seriously and follows best practices from OWASP, such as input validation, authentication management, and secure data storage.

Does your app permanently delete the customer data as soon as the customer uninstalls the app?

What is the data retention period after app is uninstalled?

30 days after workspace deletion

Does your app allow customers to request a custom End-User Data retention period?

Yes

What is the data retention period?

customizable from your security settings