Screendesk empowers customer support team with async and sync video app to solve tickets faster. Enterprise ready! - Request screen recordings from your customers: instead of making users explain an issue via text or live call, give them the option to record their screens. Clear up confusion and resolve complex issues faster using async video messaging. - Send how-to videos to your customers: make it easy for customers to understand a product or concept using video to share information and demonstrate next steps. - Real-time screen sharing with with your customers: support agents can use screen sharing on video calls to walk customers through solutions. - Collect browser metadata and console logs: recordings also come with additional metadata such as operating system, hardware, and browser details. - Automatically receive the recorded videos: recorded videos will be added as new reply in your tickets. - No download or installs: works on any desktop browser. Your customers simply click on the link and start recording. - Easily share video with your team: share feedback and troubleshoot problems across internal teams even faster. - Custom branding: add your logo and customize the recorder’s colors. - Embed existing videos in your helpdesk. - Share existing videos. Visit our Help Desk or contact support@screendesk.io for support.

1. Admin installs app. 2. Add API token & Freshdesk domain. 3. Get API token in Profile Settings. 4. Get Freshdesk domain from URL. 5. Connect app to Screendesk account from sidebar. 6. Refresh page to use Screendesk.