Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Overview

Reviews

How to install?

Privacy & Security

New

Get order details without a long search in your JTL-Wawi and speed up your support response. How it works? You go to a ticket page with an order information in it, and the plugin automatically finds the order info inside the ticket. You open the plugin window, and there you can see all the necessary information about the order from your JTL-Wawi. The faster your support helps the customer, the more satisfied they will be. That's a fact. And our plugin will help you with that.

No reviews available for this app.

How to install? Click on Install. Еnter your API Key from Seller2Go. You can get the API Key in Seller2Go -> Dashboard -> Freshdesk - Get API Key. Complete the installation.

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?

Yes

Elaborate the encryption methodology adopted

We are using a unique API Key for each user which is generated in the backend of our software Seller2Go

Is the End-User data encrypted in transit?

Yes

Elaborate the encryption methodology adopted

We are using a unique API Key for each user which is generated in the backend of our software Seller2Go

Does your app adhere to the OWASP (Open Web Application Security Project) security standard?

Yes

Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?

We follow the OWASP Top Ten guidelines, including protections against injection, broken authentication, sensitive data exposure, XSS, and more. We also use secure coding practices and regularly use OWASP tools like ZAP and Dependency-Check.

Does your app permanently delete the customer data as soon as the customer uninstalls the app?

Yes

Does your app allow customers to request a custom End-User Data retention period?