ManageEngine ServiceDesk Plus Connector App
Verified by FreshworksEnable seamless collaboration across teams using ServiceDesk Plus for their service management.
Published by Freshworks(about 6 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers.
The integration between Freshservice and ServiceDesk Plus offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes.
With the Freshservice and ServiceDesk Plus integration, agents can:
1. Create and update incidents between Freshservice and ServiceDesk Plus
2. Create and update service requests from Freshservice to ServiceDesk Plus
3. Map custom fields across both systems
4. Select tickets for sync based on specific conditions
5. Define the workspace for tickets to be added or mapped from
6. Conversation notes can be synced from FS to SDP (1 way only)
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000009992
Here is a quick step-by-step flow on how to successfully integrate & use these two apps
STEP-1: Install your ServiceDesk Plus Connector app in Freshservice.
STEP-2: Configure the installed ServiceDesk Plus app.
Step-2.1: Choose an out-of-the-box Recipe.
Step-2.2: Customize or edit the recipe to map additional fields, add conditions, etc if required.
STEP-3: Understand the Overview tab to monitor usage.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History
This is the first version. Release notes not yet available.