NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers. The integration between Freshservice and ServiceNow offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes. With the Freshservice and ServiceNow integration, agents can: 1. Create and update tickets between Freshservice and ServiceNow 2. Map custom fields across both systems 3. Select tickets for sync based on specific conditions 4. Define the workspace for tickets to be added or mapped from 5. Sync conversation notes Learn more: https://support.freshservice.com/en/support/solutions/articles/50000009991

Here is a quick step-by-step flow on how to successfully integrate & use these two apps STEP-1: Install your ServiceNow Connector app in Freshservice. STEP-2: Configure the installed ServiceNow app. Step-2.1: Choose an out-of-the-box Recipe. Step-2.2: Customize or edit the recipe to map additional fields, add conditions, etc if required. STEP-3: Understand the Overview tab to monitor usage.