The Set Ticket Field Options app allows administrators to control which dropdown or dependent field options Freshdesk agents can access based on predefined conditions. Key Features: 1) Conditional Field Customization: Show specific dropdown values based on another field’s value. For example, If the “Type” field is set to “Technical Query,” only “Dev Team” and “L2 Team” are shown in the “Group” field. 2) Page Compatibility: Customize fields on Ticket Details, New Ticket, and New Email pages. 3) Rule Prioritization: When multiple matching rules exist, the last listed rule in the app settings is applied. 4) Rule Limit: Supports up to 100 rules to meet diverse customization needs. 5) Avoid Conflicts: Prevent overlapping or conflicting rules for the same target field to ensure smooth operations. Important Notes: - Refresh the New Ticket and New Email pages after applying or clearing templates to see changes. - Ensure source and target values differ in “Match All of the Below” configurations. This app streamlines agent workflows by tailoring dropdown options to specific ticket scenarios, improving accuracy and efficiency.