The Set Ticket Field Options app allows administrators to control which dropdown or dependent field options Freshdesk agents can access based on predefined conditions. Key Features: 1) Conditional Field Customization: - Show specific dropdown values based on another field’s value. Example: If the “Type” field is set to “Technical Query,” only “Dev Team” and “L2 Team” are shown in the “Group” field. 2) Page Compatibility: - Customize fields on Ticket Details, New Ticket, and New Email pages. 3) Rule Prioritization: When multiple matching rules exist, the last listed rule in the app settings is applied. 4) Rule Limit: Supports up to 100 rules to meet diverse customization needs. 5) Avoid Conflicts: Prevent overlapping or conflicting rules for the same target field to ensure smooth operations. Important Notes: - Refresh the New Ticket and New Email pages after applying or clearing templates to see changes. - Ensure source and target values differ in “Match All of the Below” configurations. This app streamlines agent workflows by tailoring dropdown options to specific ticket scenarios, improving accuracy and efficiency.