ShipBob
Verified by FreshworksAccess shipment information, cancel shipments, and provide customers with real-time updates
Published by Freshworks(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Using the ShipBob Integration
Searching for Shipments
1. Open Freshchat and navigate to the integration panel.
2. Use the "Search" function to find shipments by entering the order ID. Note that you can have multiple shipments for the same order.
Viewing Shipping Details
Click on a shipment to access detailed information, including:
- Order ID
- Shipment ID (Clicking on this will take you to the ShipBob page)
- Shipment Status
- Tracking Number (with a hyperlink to the tracking URL)
- Tracking History (if available)
- Order Items and Quantity
- Delivery Date (visible when the shipment is delivered)
- Carrier Type
- Customer Information (email and contact number)
Canceling Shipments
If you have the necessary permissions, you can cancel a shipment directly from the integration panel. Look for the "Cancel Shipment" option and follow the prompts.
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To install this app, you must have a Freshchat account with admin privileges and an existing account with ShipBob. Follow these steps to install the ShipBob integration with Freshchat:
Step 1: Get the ShipBob API token
You can generate this from the ShipBob Dashboard
Step 2: Get your Freshchat domain & API key
You can get these details under Admin -> API Settings
Step 3: Configure Cancellation Permissions
Set permissions to specify which agents are authorized to cancel shipments. This ensures that only the appropriate team members can cancel shipments.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.