The Shopify app for Freshdesk allows you to connect your Shopify stores and makes it easy for you to provide exceptional support to each shopper at every stage, anytime and anywhere. The app fetches customers’ details from the connected Shopify stores and provides instant access to customers’ recent orders, payment status, shipping information right within Freshdesk. Agents can initiate order modifications, full or partial refunds, and other customizations without switching screens. Here’s how the app can help you provide personalized customer support, effortlessly: - Provide contextual support and respond to customer queries faster - Cancel or refund customer orders directly from Freshdesk and easily choose the cancelation reasons - Process full or partial refunds based on your company policy; for example, exclude the shipping charges and refund just the balance. - Use the shipping information to get live updates on customer’s order status directly from the carrier - Use pre-defined canned responses with dynamic data like customer’s order status or order number to address customer requests faster - Link and manage multiple stores - Eliminate repetitive tasks by creating rules to auto-assign tickets to the right team