Signature Management Plus is an extended version of the Signature Management App. This app is used to store multiple signatures which can be used, based on the group or product assigned to a ticket. The signatures can be configured on any Ticket Details page. The installation page requires only the verification of domain name and API key. Business Case: This app can help you configure your reply emails format and structure them in a professional way. Top Features: - Increased storage to configure 45+ signatures (can be extended to store even more). - Signatures can be configured for a specific group and for a specific product. - Most used placeholders provided. - Can add signatures with just one click when you need signatures other than the default ones. App locations: - Ticket sidebar (Can be used by account administrators). - Ticket page background (automatically places default signature when reply/forward is clicked). - Icon inside Ticket conversation editor to select any signature. - Contact Details tab on the New Email page.

Installation page: - Requires only the domain name and API key verification. - As soon as you verify your API key, The app shows that it is verified and you need to click the install/save button at the bottom. App Setup: - The app setup can be done on any Ticket details page. - In the app section on the Ticket Details page, the "App Setup" button is displayed which can be used only by the account administrators. - The "App Setup" button opens a modal box where you can set up your signatures based on a group or product. - After configuring all your signatures, click the "save configurations" button at the bottom to save all signatures. Additional Feature: - You can download your signature configurations by using the "Download Configurations" button, in case you have a huge number of signatures and you reinstall the app for any reason. - Use the "Upload Backup" button to upload the previously downloaded configurations and the app sets up all your signatures again on one click. Important Note: The app uses FDK Data Storage API for storing and retrieving signatures. The Data Storage API has a rate limit of 50 requests per min. When more signatures needed to be created (eg. 15+ signatures), this API rate limit must be increased to avoid storage issues in the app. Please reach out to Freshdesk Support (support@freshdesk.com) to increase the limit mentioning the app’s name. As indicative figures, the app will require the rate limit to be increased to 100 requests per min if 20 signatures are created and about 5 agents will use the app during any peak period.